Reference

How We Handle Your Data and Account Policy

We keep your account data, payment records, and personal details under a clear set of rules you can read right here.

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cair33 How We Handle Your Data and Account Policy
HOW WE PROTECT YOU

Data Handling and Account Security Practice

We approach your information the way we handle deposits through DANA, OVO, and GoPay — with care and clear process. Here is how each layer works so you understand what sits behind our policy statements. Players in Surabaya or anywhere else in eligible regions follow the same protocol.

Encrypted Storage

Personal data sits in encrypted databases segmented by category. Payment references, profile details, and session logs each live in separate stores so a breach in one layer does not expose the others. Encryption keys rotate on a scheduled cycle.

Cookie Scope

We use session cookies to keep you authenticated and analytics cookies to count page visits. No third-party advertising trackers run on our pages. You can disable analytics cookies without losing access to your account or the lobby.

Account Verification

Before any withdrawal or profile change, we verify identity through a one-time password sent to your registered phone number. This blocks unauthorised changes even if someone gains access to your login credentials on a shared device.

Retention Limits

Transaction records follow the retention window required by applicable financial rules. Profile data stays active while your account is open. After closure, we hold records for a defined wind-down period, then permanently delete unless regulation requires otherwise.

Right to Access

You can request a copy of all personal data we hold. Submit the request through live chat or email, verify your identity via OTP, and receive a structured export within a reasonable processing window. No fee applies for standard requests.

Right to Correction or Deletion

If your stored details are outdated or you want them removed, submit a correction or deletion request. After OTP verification, changes process within a short window. Deletion of transaction logs may be delayed where regulation requires retention.

POLICY CONTACT PATHS

Reach Us About Your Legal Rights

If you need clarification on any part of this policy, or you want to exercise a data right — access, correction, deletion — reach us through these channels. Our policy team responds to legal and data queries separately from general account help, so your request is handled by someone familiar with the specifics.

Live Chat Open the chat widget from any page. Select the 'Account & Data' category so your message routes to the policy team rather than general support. You can ask about data access, cookie preferences, or account-closure procedures directly in the conversation.
Email Channel Send your request to our listed support address. Include your registered account name and a brief description of what you need — data export, correction, or deletion. The policy team will reply with next steps and any verification required before processing.
Account Settings Panel Log in and open your account settings. Under the privacy section you can toggle cookie consent, download a summary of stored data, or submit a formal deletion request. Changes take effect after identity verification through OTP sent to your registered number.

Common Questions About Our Legal Policy

Below are the questions we receive most often about data, cookies, account rights, and how our policy applies to you. If your question is not covered here, reach out through live chat or email and the policy team will respond directly.

We collect your name, phone number, date of birth, and the e-wallet reference you use for deposits (DANA, OVO, or GoPay). We do not store your full e-wallet PIN. Session data such as device type and IP address is logged for security purposes.

Transaction logs — deposit and withdrawal references, amounts, timestamps — are retained for the period required by applicable financial regulation in your region. Once that window closes and your account has no outstanding queries, logs are permanently deleted.

Yes. Submit a deletion request through live chat, email, or the privacy section in your account settings. After OTP verification, we process the deletion. Some transaction logs may be retained longer where local financial rules require it.

We use session cookies for authentication and analytics cookies for traffic counting. No advertising trackers are present. You can disable analytics cookies in your browser without affecting account access — though clearing session cookies will log you out.

We do not share your payment data with advertisers or unrelated third parties. Transaction references are exchanged only with the payment provider (DANA, OVO, GoPay) to process your deposit or withdrawal and confirm settlement.

Open live chat or email the policy team and request a data export. After identity verification via OTP, we compile a structured file covering your profile, transaction history, and session logs. Standard requests carry no fee.

Access is limited to the account-verification team (for withdrawals and profile changes) and the policy team (for data requests). General support agents see only your username and last activity — not full personal details or payment references.

After closure, profile data enters a wind-down retention period to handle any outstanding queries or disputes. Once that period ends, personal data is permanently deleted. Transaction logs follow the regulatory retention schedule applicable to your region.

Yes, the same data-handling standards apply wherever access is permitted under local law. Retention periods may differ slightly based on the financial regulation in your specific region, but collection, encryption, and access rights remain consistent.

When we make material changes, we post a notice on the site and send a notification to your registered contact. Minor wording adjustments that do not affect your rights may update without individual notice but are always reflected on this page.

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